IT - Field Services Consultant (Southern Alberta), Job #201203

E.S. Williams & Associates Inc.

ESW is an established IT Consulting Firm providing end to end IT services and solutions to small, midsized, and enterprise businesses. At ESW, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation.

Location:

Supporting Brooks and surrounding areas. Candidates based out of Medicine Hat or Strathmore areas are also eligible for this role.

Primary Focus

Assist our client in their day to day on site IT operations and projects. Providing tier two/three level support in the field with face to face and remote interactions with clients.

Scope

The work Includes, but is not limited to, hardware deployment, procurement, break-fix and software/OS/network/server/ printer/cell/blackberry support. These functions may often be performed with the support and assistance of various Calgary-based infrastructure teams. These functions may be performed either independently or occasionally in team-based environments, depending on the location and the requirements of the work being performed.

Contacts

Our client's infrastructure groups - These individuals will assist with ongoing operations and project work

Our client's field-based personnel - Your daily contact will typically be with our client's operations personnel in the field

Other members of the support team, depending on the location and project

Working Conditions

This position includes some travel to remote sites and may occasionally require overnight stays

Requires the candidate to be physically capable of moving 70 lbs.

Capable of operating a motor vehicle and have a clean driver's abstract

Unscheduled, after hours support may be occasionally required

Knowledge, Skills & Abilities

Knowledge of Windows OS, MS Office products, PC hardware, network basics, printers, personal wireless devices, remote access (Citrix, RSA, VPN), virtualization

Require safety certifications for first aid, H2S and WHMIS. These may be obtained anytime before going on site.

Post-secondary education in a computer related discipline such as a Computer Engineering Technology diploma and at least 2 years' experience in a technical support role OR an appropriate combination of education and experience

A+, MCSE, or MCITP certification is desirable

Client focused with excellent client service skills

Excellent verbal and written English skills

Ability to work well as part of a team as well as independently

Work efficiently under pressure and remain calm in stressful circumstances

Good organizational and prioritizing skills

High ethical standards and trustworthiness

The ability to think logically and analyze complex problems

Additional Comments

Oil and Gas industry experience preferred.

Compensation for this job will be based on the successful applicant’s qualifications and experience.

To Apply For This Unique Opportunity: Please forward your resume to hr201203@eswilliams.com

In your cover letter, please tell us:

where you saw our advertisement
if one of our co-workers referred you to this position, mention their name.