IT - Field Services Consultant (Fort Nelson), Job #201117

E.S. Williams & Associates Inc.

ESW is an established IT Consulting Firm providing end to end IT services and solutions to small, midsized, and enterprise businesses. At ESW, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation.

Location:

Preference will be given to applicants who are local to Fort Nelson or those who live in Grande Prairie, Calgary or Edmonton.

Primary Focus

Assist our client in their day to day on site IT operations and projects. Providing tier two/three level support in the field with face to face and remote interactions with clients.

Scope

The work Includes, but is not limited to, hardware deployment, procurement, break-fix and software/OS/network/server/ printer/cell/blackberry support. These functions may be performed with support and the assistance from the infrastructure teams in Calgary.

Contacts

Client infrastructure people – These individuals will assist with ongoing operations and project work
Client Project Managers - These individuals will give direction on ongoing project-related activities
Clients in the field - Your daily contact will be with the individuals at the client's operations in the field
Other members of the team

Working Conditions

This position requires the individual to work shift work and to stay in camp on a 2 week in / 2 week out rotation
Camps supplied by the client have a zero tolerance policy regarding drugs and alcohol (dry camps)
Requires the candidate to be physically capable of moving 70 lbs.
Capable of operating a motor vehicle and have a clean driver’s abstract
Unscheduled, after hours support may be required occasionally

Knowledge, Skills & Abilities

Knowledge of Windows OS, MS Office products, PC hardware, network basics, printers, personal wireless devices, remote access (Citrix, RSA, VPN), virtualization
Project coordination, system deployment and emergency response support for field locations and branch offices
Telephone, fax, data, and wireless radio communications support for remote facilities and offices
Network and fiber optic cable installation and termination
Supervision of third-party contractors doing IT related installations
Require safety certifications for first aid, H2S, PST, bear awareness, and WHMIS. An alcohol and drug test is also required. These must be obtained before going on site.
Post-secondary education in a computer related discipline such as a Computer Engineering Technology diploma and at least 2 years’ experience in a technical support role OR an appropriate combination of education and experience
MCITP, MCSE, or A+ certification is desirable
Client focused and excellent client service skills
Excellent verbal and written English skills
Work well as part of a team as well as independently
Work efficiently under pressure and remain calm in stressful circumstances
Good organizational and prioritizing skills
High ethical standards and be trustworthy
The ability to think logically and analyze complex problems

Reporting Relationships

Service Delivery Lead – This individual is the main contact for the technician and is responsible for the daily operations of the team

Additional Comments

Oil and Gas industry experience preferred.
Drug and alcohol test required

Compensation for this job will be based on the successful applicant’s qualifications and experience.

To Apply For This Unique Opportunity: Please forward your resume to hr201117@eswilliams.com, and include the name of our Co-Worker who referred you to this position, where applicable, in your cover letter.

For additional postings or information, please visit our website at www.eswilliams.com.