IT - Field Services Consultant

Company Profile and Role Summary

E.S. Williams and Associates is an IT consulting company which focuses on building strong relationships with clients and co-workers.  The Field Services Consultant role will be ideal for one who enjoys a consultative approach to customer service, as well as travel and field work.  This role will support our Oil and Gas Clients, and involves consultation, implementation, and support services for clients' needs.

Responsibilities

• On-site response
  • Able to travel to remote areas to perform support
  • Requirement to stay overnight at camp and/or hotels
  • Occasional emergency response required

• Implementation, support, troubleshooting and maintenance
  • Hardware - PC’s, monitors, servers, hubs, routers, printers, etc.
  • Software - off the shelf, process control and industry specific
  • Telephone/fax/data communications support
  • This role can be physically demanding in regard to the carrying, setting up and servicing of hardware in a variety of office environments

• Coordinate
  • Field support for users over a large geographical area, ensuring service level agreements (SLA’s) are met, including help desk ticket resolution
  • Inventory
  • Some project coordination

• Professional Development
  • Utilize information from web-based resources, colleagues, training courses or conferences, and computer-related publications to assess new products and developments in the IT industry

Desired Qualifications

• Post-secondary education in a computer related discipline such as a Computer Engineering Technology diploma and at least 2 years’ experience in a technical support role OR an appropriate combination of education and experience
• A+, MCSE, or MCITP certification is desirable
• H2S Alive, standard first aid, and WHMIS certifications will be required for this role
• Driver’s license with good driver abstract, as well as criminal background and other assessments are conditions of employment.  A fleet vehicle is provided for this role
• Client focused with excellent client services skills
• Excellent verbal and written English skills
• Technical support experience in the field, preferably within the oil & gas industry
• Work well as part of a team as well as independently
• Work efficiently under pressure and remain calm in stressful circumstances
• Good organizational and prioritizing skills
• High ethical standards and  trustworthy
• The ability to think logically and analyze complex problems

Compensation for this role will be based on the successful applicant's qualifications and experience.

To Apply

Please forward your resume to fieldconsult@eswilliams.com, and include the name of our Co-worker who referred you to this position, where applicable, in your cover letter.  For additional postings or information, please visit our website at www.eswilliams.com